Five Ways To Deal With A Difficult Person At Work

From time to time, we've all had to deal with a 'difficult person', whether it's a disgruntled customer, an angry boss, or an uncooperative colleague. It's part and parcel of human nature that we're usually not 100% nice and pleasant to everyone in all situations all of the time, although there are extremely forbearing exceptions. If you've ever been that difficult person yourself (maybe you didn't even realise), then you can employ these tips to take it in your stride when you are the one faced with a complicated or antagonistic situation.

The full article appears here:
http://www.microsofttraining.net/article-1449-five-ways-deal-with-difficult-person-at-work.html

Regards,
The Microsoft Training Blog Team
http://microsoft-training.blogspot.com