How To Build Rapport With Clients And Turn A 'No' Into A 'Yes'

Running a company has its highs but more often than not an average day is filled with too many 'no' moments. But in the world of balance, we have to hear the word 'no' in order to gain appreciation from the word 'yes'. The key to becoming a sales wizard is learning how to cope in a world of negativity where 'no' is like a drill grinding you slowly but surely into the ground.

The full article appears here:
http://www.microsofttraining.net/article-1099-how-build-rapport-with-clients-and-turn-no-into-yes.html

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The Microsoft Training Blog Team
http://microsoft-training.blogspot.com