Master Tact And Diplomacy: Making A Point Without Making An Enemy

Leading by example is a difficult task in itself especially when it comes to dealing with those awkward discussions with problematic employees. This is the flip side to management, the part that everyone in authority dreads but sadly has to face. Whilst it is so easy to turn a blind eye to a continuing problem, the situation will not just disappear into thin air. If you are reading this article, chances are you have been in this position with a staff member at some time in your career.

The full article appears here:
http://www.microsofttraining.net/article-1101-master-tact-and-diplomacy-making-point-without-making-enemy.html

Regards,
The Microsoft Training Blog Team
http://microsoft-training.blogspot.com