Know Where You Stand And Be Assertive

Assertiveness is a strong card to hold in your hand of business skills. Having the ice-cool nerve to take tough decisions, and even to say no to the boss, can earn you the trust and respect of those above and below you. Yet being assertive does not mean being aggressive or rude - this approach merely causes contempt.

The full article appears here:
http://www.microsofttraining.net/article-929-know-where-you-stand-and-be-assertive.html

Regards,
The Microsoft Training Blog Team
http://microsoft-training.blogspot.com