The Importance Of Feedback To Management

Feedback comes in many forms and is a valuable commodity for checking what is being done well and which areas need further improvement. The value of feedback in any form should not be underestimated. An old Royal Mail advert once quoted the statistic that if a person is happy with a service they have used then they will tell one person about it. If they are unhappy with a service then they will tell nine. I know from personal experience that this is true because I tell everyone if I have been treated poorly so they do not suffer in a similar way. With such wide use of internet review sites, if you do not get feedback from your customers and act upon it then you may well find yourself damaged by the reviews as people can easily tell the whole world instead.

The full article appears here:
http://www.microsofttraining.net/article-1108-the-importance-feedback-management.html

Regards,
The Microsoft Training Blog Team
http://microsoft-training.blogspot.com