Listening Skills For Effective Communication

Developing good listening skills does not mean becoming an agony aunt. You can listen to your Aunt Edith prattle on four three hours without saying a word and she will tell all her friends what a wonderful listener you are. Unfortunately in the workplace this does not make you a good listener, as it has achieved no purpose or productive outcome. It is not your job to make your employees happy by listening to them whinge. Effective communication is about developing your listening skills so that you can get to the point and gain knowledge in order to act and achieve a goal.

The full article appears here:
http://www.microsofttraining.net/article-824-listening-skills-effective-communication.html

Regards,
The Microsoft Training Blog Team
http://microsoft-training.blogspot.com