Understanding the merits of professional consultation within any organisation is pivotal when it's time to embark on training and installing new software. Once you have decided that you can increase staff productivity by upgrading software, a vital part of the process is to ensure that staff understand those benefit too. If they feel change is imposed on them, any training will be hard-going.
The full article appears here:
http://www.microsofttraining.net/article-2082-use-professional-consultation-get-best-out-staff-training-programmes.html
Regards,
The Microsoft Training Blog Team
http://microsoft-training.blogspot.com
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