Using And Understanding Emotional Intelligence (EI)

Everyone has heard of an IQ (Intelligence Quotient), but there's also an EQ (Emotional Quotient), due to the fact that some people can be extremely intelligent but unemotive (oh, the pains of genius!). But seriously: before you dismiss "emotion" as a negative thing, think about things that are measured by our feelings instead of pure academic intelligence. Common sense is one and that's a much valued trait in business and life in general. So is empathy. Sympathy. The ability to listen and be heard. They're all dependent on emotions, so improving your EI is in the best interests if you and your colleagues want to get the best out of each other.

The full article appears here:
http://www.microsofttraining.net/article-609-using-and-understanding-emotional-intelligence-ei.html

Regards,
The Microsoft Training Blog Team
http://microsoft-training.blogspot.com