Assertiveness: Don't Just Say No

I have a friend who recently set up a bookkeeping firm. She was doing well but, like most businesses, she had a problem with a late payer. She told me that she didn't want to come on too heavy to him in asking for payment, as she didn't want to upset him and lose his custom. She continued to do his books while making half-hearted requests for payment until he disappeared into the sunset without paying a penny. So in the end she lost the customer and the money, anyway - a far worse outcome than had she been more assertive at the outset.

The full article appears here:
http://www.microsofttraining.net/article-739-assertiveness-dont-just-say-no.html

Regards,
The Microsoft Training Blog Team
http://microsoft-training.blogspot.com